Audio won’t work when playing the lesson?

playback-issuesSo you signed up for our free Excel training and you’re excited to get started?!

But there’s no sound?


But hang in there, I’ll show you how to fix these errors in 5 minutes or less!

Let’s get going 🙂

1: Change or update your browser

+90% of the time, any errors are caused by your browser not being updated to the latest version.

We highly suggest you go update your browser right away.

Here’s a list of the most common browsers:

2: Update Flash

Alright, so you just updated your browser, but it’s still not working?

Then it’s time to make sure, that Flash is updated to the latest version.

Go update Flash right here

3: Still low/no sound?

If you’re still having issues with the audio, please go through steps A-B-C:

A: Make sure you have your speakers connected and they are turned on.

B: Check if audio is muted (check the animation below on how to do that)

C: Still issues? Then it’s probably the video player, that’s causing trouble.

You need to make sure that all the bars are filled with colors (symbolizing the volume level).

If they aren’t, simply click the bar to the right and all of the bars will be filled with volume color.

And that’s it?! 🙂

Still having issues?

Then please contact us and describe your problem in as much detail as possible – and we’ll help you out ASAP.

Sorry for any inconvenience!